How can digital dentistry strengthen trust between dentist and patient?

Dentistry is not just the art of taking care of your teeth; it is a discipline that delves into the connection between the dental health professional and the patient. This link is vital, since it goes beyond the simple provision of medical services: it is about building a bridge of trust that benefits the oral health and general well-being of the patient. Over time, digital dentistry has become a key element to strengthen this connection. Do you want to know how? Continue reading.

Trust is a fundamental pillar in any doctor-patient relationship, and dentistry is no exception. When a patient trusts his dentist, a fertile ground is established for collaboration, understanding and, most importantly, the proper follow-up of treatments.

In the dental field, trust is built through effective communication, empathy and transparency in the care process. Patients need to feel heard, understood and, above all, informed about their oral health. A dentist who builds trust not only performs effective treatments, but also educates his patients, actively involving them in making decisions about their dental care.

Pillars of the patient dental relationship

Communication is the cornerstone of the relationship between dentist and patient. The dentist’s ability to clearly explain the diagnoses, treatments and options available is crucial. A well-informed patient feels more capable and confident to participate in his own dental care. In addition, effective communication creates a space where patients feel comfortable sharing their concerns and questions, which further strengthens the relationship.

From this perspective, it is key to understand the following pillars:


Empathy, a crucial skill in the dental field, is defined as the ability to understand and share the feelings of others. This is especially significant given that many patients experience nervousness. Beyond allowing dentists to put themselves in the place of their patients and understand their perspectives, empathy also plays a fundamental role in demonstrating to patients that there is a genuine concern for their well-being.


Another key element in the construction of trust is authenticity, which refers to the quality of being true to oneself. Although professional behavior is essential, dentists must allow patients to know them in their authenticity. Discovering the real person behind the lab coat or uniforms helps patients feel more calm and connected.


Patients also long for the certainty of their dentist’s competence. It is essential that the dentist is willing to clearly explain his actions and the reason for them, not only to facilitate the patient’s understanding, but also to provide tangible evidence of his expertise in the appropriate treatment. Acceptance of treatment suggestions from a dentist that does not inspire confidence in your ability is unlikely.

Digital Dentistry: a bridge to trust

In the age of technology, digital dentistry has emerged as an invaluable tool to strengthen each of the pillars explained above. The incorporation of digital technologies in dental practice has not only improved the efficiency and accuracy of treatments, but has also transformed the patient’s experience, providing transparency and active participation in their own dental care.

1- Accurate diagnosis and detailed visualization

Digital dentistry allows more accurate diagnoses to be made through the use of technologies such as intraoral scanners. These tools provide detailed images and in real time, allowing the patient to visualize their oral situation more clearly. This transparency in the diagnosis contributes to building a solid trust by involving the patient in the understanding of their dental condition.

2- Collaborative Treatment Planning

Treatment planning becomes more collaborative and accessible thanks to digital dentistry. Patients can actively participate in the discussion about treatment options, understand the proposed procedures and make informed decisions about their dental care. This level of participation not only strengthens the relationship, but also improves the patient’s adherence to the treatment.

3- Real-time follow-up and continuous education

Digital tools allow real-time monitoring of the progress of the treatment. Patients can access online platforms to review their dental history, schedule appointments and receive reminders. In addition, digital dentistry facilitates continuous education, providing patients with multimedia resources that explain procedures, postoperative care and tips to maintain good oral health.

Trust between dentist and patient is essential to achieve optimal results in dental care. Empathy, authenticity and logic are the foundations of this relationship, and in that sense, digital dentistry, by integrating advanced technologies into the care process, acts as a catalyst to build more solid bridges of trust.

If you are looking to strengthen the relationship with your patients, so that they continue to attend your dental chair, and you also want to take your practice to the next level, we invite you to join the workflow with SOi Digital, where we can help you in the acquisition of intraoral scanners up to the CAD/CAM design and a wide variety of features.

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